ProTec Booking Policy
ProTec Dive Centers in Tulum & Playa del Carmen look forward to working with all of our customers to make payments and deposits easy, to have quick and reliable communication, and to guarantee our services. We understand that emergencies do happen and we give the benefit of doubt to our customers at all cost. The following is our outline for deposit/reservation policy.
ProTec Dive Centers in Tulum & Playa del Carmen accepts nearly every form of payment method available in the world and we operate offices in multiple countries to provide the best services available.
OUR COMMITMENT IF WE ACCEPT A DEPOSIT OR RESERVATION
If we do not provide an Instructor for booked training or tours on the days we confirmed we will refund all deposits, we will refund your flight payment, and we will pay for your hotel. In addition to this we will give you all the training days at a future date at no cost. This is the most solid guarantee in the diving industry.
INDIVIDUAL DIVER TRAINING
To reserve space for any level of diver training we require a deposit of 50% of the training days being reserved to a maximum of $ 500.00 usd. This reservation can be done at any time up to two years prior to start date. This price will vary upon the level of training you desire. This deposit is required for all divers, and until you make deposits are secured, the training days are not reserved.
-Once a deposit/reservation is made and confirmed there is NO return of money. If you cancel your reservation 30 days (or more) prior to your start date you will receive a 100% credit (voucher good at any ProTec Dive Center & Advanced Training Facility, for any reason, and its transferable) for the money deposited.
-Cancellations (NO SHOW) within (less than) 30 days from your start date there will be no refund of money nor credits of vouchers. You will get NO return of money or credits for training fees if you cancel within 30 days.
-ProTec Dive Center & Advanced Training Facility gives a 100% credit (in the form of voucher) for all cancellations made at any time due to “ACTS OF GOD” (hurricanes, port closed due to weather, death in the immediate family, hospitalization).
-If reserved training is stopped, after it has started, by the student for any reason (mental, physical, temperature, environment, sickness etc) or by ProTec Dive Center & Advanced Training Facility for any reason the customer will received a credit of days not used in the form of a ProTec Dive Center & Advanced Training Facility Voucher. A minimum of 2 days will be charged and not credited to voucher, once training has gone over 2 days exact number of days in training will be charged and the expenses for days used only.
GROUP DIVER TRAINING
Groups making reservations ProTec Dive Center & Advanced Training Facility need to make a deposit of 100% to a maximum of $ 1000.00 usd of the expected total cost 30 days prior to training and tours. Upon receipt of the deposit your reservation is confirmed. Group travel for tours has a zero refund policy and a zero voucher credit policy. Group travel cancelled for weather related “ACTS OF GOD” will be returned 100% of the amount in the form of a voucher to either the company or the individual divers. This means that no part of the money deposited will be refunded for any reason other than weather. Diver names can change but the amount of space booked is the responsibility of the group leader/agent/booking company. Cancellations made in group reservations less than 30 days or during a group trip for any reason will be charged at the original rate, there are NO credits for group cancellations (or individuals in group).
ProTec Dive center & Advanced Training Facility Voucher
- 100% transferable to other people
- USD based
- 12 month expiration date
- Online store
- Any ProTec Dive Center & Advanced Training Facility product